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Information Security & Abuse Reporting

  • Found a security vulnerability? Help us keep our platform safe!

    If you discover a security flaw or vulnerability in our systems, please report it directly to our team at cybersecurity@edlink18.net or via our Service Desk.

    To help us resolve the issue quickly, please include:

    A brief description of the vulnerability.

    Clear steps to reproduce it (or a proof-of-concept).

    We deeply appreciate your responsible disclosure and commitment to keeping our community secure!

  • If you notice or experience any malicious activity originating from our network or systems—including spam, phishing, DDoS attacks, scanning, or unauthorized access attempts—please let us know immediately.

    Send your report to our abuse team at abuse@edlink18net.

    To help us investigate and take action quickly, please include:

    The target and source IP addresses involved.

    Exact timestamps of the activity (including time zone).

    Relevant logs, email headers, or screenshots.

    Thank you for helping us maintain a safe, secure, and reliable network environment.

  • We take data privacy and protection seriously. If you suspect a data breach, unauthorized access to personal information, or any other privacy-related security incident, please report it immediately.

    Contact our Privacy and Incident Response Team at informationsecurity@edlink18.net or via our Service Desk.

    To help us investigate and respond swiftly, please include:

    A brief description of the incident or privacy concern.

    The type of data or personal information involved (if known).

    When the incident occurred or when you first noticed it.

    Thank you for your cooperation in helping us safeguard user data and maintain a secure environment.